C88 Terms and Conditions – Platform Rules & User Agreement

1 Acceptance of Terms

By accessing, registering on or using the C88 platform — whether through the website at c88.lc, the C88 mobile app or any other official C88 channel — you confirm that you have read, understood and agree to be bound by these Terms and Conditions in full. These terms apply to all users regardless of how they access the platform.

If you are using C88 on behalf of another person or entity, you confirm that you have the authority to bind that person or entity to these terms and that they also meet all eligibility requirements set out below.

These Terms and Conditions apply alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and C88. In case of any inconsistency between documents, these Terms and Conditions take precedence unless a specific policy document expressly states otherwise.

2 Eligibility and Age Requirements

The C88 platform is strictly for adult users. To register and use C88 you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. There are no exceptions to this requirement under any circumstances.
• You must have the legal capacity to enter into binding agreements under the laws applicable to you.
• You must not already hold another active or suspended C88 account. Each individual is permitted one account only.
• You must not be accessing the platform from a jurisdiction where online gaming is expressly prohibited.
• You must not be acting on behalf of a third party or allowing a third party to use your account.

C88 takes its commitment to keeping minors off the platform seriously. If you become aware that an underage individual is using your account or attempting to access the platform, please contact our support team immediately.

3 Account Registration and Verification

To access the full range of C88 features — including deposits, withdrawals, sports betting, live casino and the VIP programme — you are required to register an account. During registration you must provide accurate, complete and current information. Providing false, misleading or outdated information is a breach of these terms.

Each person is entitled to register and maintain one account only. Opening multiple accounts — whether in your own name or using different personal details — is strictly prohibited and will result in all associated accounts being suspended, with any balances forfeited pending investigation.

You are responsible for keeping your registration information up to date. If your contact details, payment method or other registered information changes, you must update your account promptly.

C88 may require you to complete a Know Your Customer (KYC) verification process at any point. This typically involves providing a copy of a government-issued identity document and proof of address or payment method. Accounts that have not completed requested verification steps may have withdrawal functionality restricted until the process is completed satisfactorily.

4 Deposits, Withdrawals and Payments

All transactions on C88 are processed in Pakistani Rupees (PKR). There is no currency conversion at any stage of the deposit or withdrawal process for Pakistani players using supported payment methods.

Supported payment methods include JazzCash, Easypaisa, Raast, standard bank transfer (IBFT), debit and credit cards, and other mobile wallets as listed in the payments section of your account. The availability of specific payment methods may vary and C88 reserves the right to add or remove payment options at any time with reasonable notice where possible.

The following rules apply to all financial transactions on C88:

• All deposits must be made from payment accounts registered in your own name. Third-party deposits are not permitted.
• Withdrawals will be processed to the same payment method used for the most recent deposit, or to a verified payment method registered to your account.
• C88 does not charge platform-side transaction fees on standard deposits or withdrawals, however your payment provider (e.g. your bank or mobile wallet) may apply their own charges.
• Withdrawal requests are subject to verification checks and may be subject to processing times that vary by payment method and VIP tier. Higher-tier VIP members receive priority withdrawal processing.
• Minimum deposit and withdrawal amounts are set at levels communicated within your account dashboard and may be updated from time to time.
• C88 reserves the right to delay or decline any transaction that triggers our fraud detection systems or where verification is incomplete.

5 Bonuses, Promotions and VIP Programme

C88 offers bonuses and promotions including welcome bonuses, deposit match bonuses, reload bonuses, cashback offers and VIP-tier rewards. All bonuses are subject to specific terms that will be communicated at the time the offer is made or within the promotion details page in your account.

The following general conditions apply to all bonuses unless a specific promotion's terms state otherwise:

• Bonuses are available to eligible registered players only. New player welcome bonuses are available once per household, per device and per payment method.
• Bonus funds are subject to wagering requirements before any associated winnings can be withdrawn. The applicable wagering multiplier will be clearly stated for each offer.
• Wagering contributions from different game types may vary — for example, sports betting and live casino may contribute different percentages toward meeting wagering requirements. Contribution rates are specified in individual offer terms.
• Bonus funds and winnings derived from bonuses must be used within any validity period specified. Expired bonuses are forfeited automatically.
• Attempting to abuse bonus offers — including but not limited to creating multiple accounts, exploiting offer structures, or coordinating with other players to accumulate bonus value — is prohibited and will result in account suspension and forfeiture of all associated balances.
• C88 reserves the right to modify, suspend or withdraw any promotion at any time, and to correct errors in bonus amounts or conditions where they arise.

The C88 VIP Programme awards points based on real-money wagering activity across sports betting, live casino and fish games. VIP points accumulate toward tier upgrades and unlock benefits including cashback, higher withdrawal limits and access to exclusive promotions. Full VIP programme terms are available in the VIP section of the platform.

6 Betting and Gaming Rules

All sports bets placed on C88 are subject to the specific rules applicable to the relevant sport and market. General betting rules are as follows:

• Bets are accepted at the odds displayed at the time of placement. Once a bet is confirmed, it cannot be cancelled or amended unless the specific market rules permit it.
• C88 reserves the right to void any bet placed on an event where the outcome was known at the time of placement, or where there is clear evidence of match manipulation or irregular betting patterns.
• In-play bets are accepted subject to the live data feeds available at the time. There may be a brief delay between real-world events and in-play market updates — this is a normal technical characteristic and does not constitute grounds for a bet to be voided.
• Cricket markets, including PSL fixtures, T20 internationals and bilateral series, are governed by the standard cricket betting rules displayed within the Sports section of the platform.
• Minimum and maximum stake limits apply per bet and per market. These limits may vary by event and may be adjusted for individual accounts at C88's discretion, particularly where unusual betting activity is detected.
• Casino and live casino games are governed by the individual rules of each game as presented within the game interface. Fish game mechanics, multipliers and win structures are determined by the game provider and are clearly displayed before play begins.

C88 takes integrity seriously. Any evidence of collusion, use of automated betting tools, arbitrage abuse or any other form of gaming the system will result in immediate account review and potential suspension.

7 Responsible Gaming

C88 is committed to promoting responsible gaming. The platform is designed for entertainment and should be used as such. We provide tools to help players manage their gaming activity, and we encourage all players to use them.

• Players can set personal deposit limits, session time reminders and self-exclusion periods through the Responsible Gaming section of their account settings.
• Self-exclusion requests will be actioned promptly. During a self-exclusion period, no deposits will be accepted and promotional communications will be suppressed.
• C88 staff are not able to override a self-exclusion at the player's request during the active exclusion period. This is a deliberate feature, not a limitation.
• If you feel that gaming is negatively affecting your finances, relationships or mental wellbeing, we strongly encourage you to use the self-exclusion tool and seek support from a trusted person in your life.

Full details of the tools available and guidance on maintaining healthy gaming habits are set out in our dedicated Responsible Gaming page. Please read it — it contains genuinely useful information, not just legal language.

8 Account Security

You are solely responsible for maintaining the confidentiality of your C88 account credentials, including your username, password and any two-factor authentication codes. C88 will never ask you for your password via any channel.

• You must not share your login credentials with any other person. Any activity carried out on your account is your responsibility, whether or not it was authorised by you.
• If you suspect that your account has been accessed without your authorisation, you must contact C88 support immediately. We will investigate and take appropriate protective action.
• You are encouraged to use a strong, unique password for your C88 account and to enable biometric login on the mobile app where available.
• C88 reserves the right to lock an account temporarily if our systems detect unusual login patterns or access from an unfamiliar device or location, pending verification by the account holder.

9 Prohibited Conduct

The following actions are strictly prohibited on C88 and will result in immediate account suspension and potential permanent ban:

• Registering more than one account, whether in your own name or using different personal information.
• Using automated software, bots or scripts to place bets, access games or interact with the platform in any way.
• Attempting to exploit bugs, glitches or errors in the platform software for financial gain. Any winnings derived from exploitation of a software error are not valid and will be reversed.
• Colluding with other players to gain an unfair advantage in any casino game, poker variant or sports betting market.
• Depositing funds obtained through unlawful means or using C88 as a channel for money laundering or any other financial crime.
• Abusing the bonus system through any method including but not limited to creating multiple accounts, using VPN services to appear as a new user, or coordinating with other players to exploit promotional structures.
• Using abusive, threatening or offensive language toward C88 staff or other platform users.
• Attempting to reverse-engineer, decompile or otherwise compromise the C88 platform, its software or its security systems.

10 Account Suspension and Termination

C88 reserves the right to suspend, restrict or permanently close any account at its discretion. Circumstances that may lead to suspension include, but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete requested identity or age verification within the specified timeframe.
• Suspected fraudulent activity, money laundering or any other financial crime.
• Abuse of the bonus system or promotional offers.
• Chargebacks or payment disputes initiated without valid grounds.
• Requests made under applicable self-exclusion or responsible gaming provisions.

Where an account is suspended due to a breach of these terms, C88 is not obligated to return any balance held in the account until the investigation is complete. If the investigation determines that a breach did occur, forfeiture of the balance may apply depending on the nature and severity of the breach.

Players who wish to close their own account voluntarily may do so by contacting the support team. Any pending withdrawal requests at the time of voluntary closure will be processed normally.

11 Intellectual Property

All content on the C88 platform — including but not limited to logos, brand assets, game graphics, interface designs, text, promotional materials and software — is the property of C88 or its licensed content providers. You may not reproduce, distribute, modify or create derivative works from any C88 content without express written permission.

Your permission to use the C88 platform is a limited, non-exclusive, non-transferable licence for personal entertainment purposes only. This licence does not grant you any ownership rights over any platform content or software.

12 Limitation of Liability

C88 provides the platform on an "as available" basis and does not warrant that the platform will be free from interruptions, errors or technical issues at all times. Scheduled and unscheduled maintenance may occasionally affect access to certain features.

• C88 is not liable for losses arising from technical failures, connectivity issues on your end, or interruptions caused by factors outside our reasonable control including but not limited to network outages, power failures or third-party service disruptions.
• C88 is not liable for indirect, consequential or speculative losses of any kind arising from your use of the platform.
• In the event of a technical error that results in an incorrect odds display or game outcome, C88 reserves the right to void affected bets and correct the error. Any payouts made on the basis of an error are subject to reversal.
• Nothing in these terms limits C88's liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable law.

13 Privacy and Data Protection

C88 collects, processes and stores personal data in accordance with our Privacy Policy. By registering on C88, you consent to the collection and use of your personal data as described in that policy.

We collect only the data necessary to provide the platform services, process your transactions, verify your identity and comply with our obligations. We do not sell your personal data to third parties for their own marketing purposes.

14 Changes to These Terms

C88 reserves the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify registered players via the contact details on their account — typically by email or in-platform notification — with reasonable advance notice before the changes take effect.

Your continued use of the platform after the effective date of any updated terms constitutes your acceptance of those changes. If you do not agree to the updated terms, you should stop using the platform and contact support to discuss your account closure.

It is your responsibility to check these terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

15 Contact and Support

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, our support team is available 24 hours a day, 7 days a week through the live chat feature inside the C88 app and website.

You can also reach us by email at [email protected] — please include your registered username and a clear description of your query so we can assist you as quickly as possible.

For concerns related to responsible gaming, self-exclusion or account cooling-off requests, please reference our Responsible Gaming page for the quickest route to the relevant tools and support channels.