C88 Privacy Policy – How We Protect Your Personal Data

1 Introduction

Welcome to the C88 Privacy Policy. C88 operates the online gaming platform available at c88.lc, including the C88 mobile app for Android and iOS. This policy applies to all users of the platform, regardless of how they access it.

We collect and process personal data only to the extent necessary to provide our services, ensure platform security, comply with our legal obligations and improve the experience for Pakistani players. We do not collect data we don't need, and we do not sell your personal information to third parties for their own marketing purposes.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together these three documents form the complete framework governing your relationship with C88.

If you have any questions about this policy that are not answered here, you are welcome to reach out to our support team at any time through the live chat feature in the C88 app or website.

2 What Personal Data We Collect

The personal data C88 collects falls into the following categories:

We do not collect sensitive categories of personal data such as biometric data (except where you choose to enable fingerprint or face ID login on the C88 app, which is processed entirely on your device), health information or religious beliefs.

3 How We Collect Your Data

C88 collects your personal data through the following means:

• Direct input: Information you provide when registering an account, completing verification, making deposits or withdrawals, or contacting customer support.
• Automated platform activity: Data generated by your use of the platform, including bets placed, games launched, session lengths and navigation patterns within the app or website.
• Technical systems: Device information, IP addresses and connection data collected automatically by our servers when you access the platform.
• Cookies and similar technologies: As described in the Cookies section below, certain browsing and session data is collected through cookies when you use the website version of C88.
• Third-party payment processors: Transaction confirmation and fraud-screening data provided by payment processors when you use JazzCash, Easypaisa, Raast or bank transfer services.

4 Why We Use Your Data

We use the personal data we collect for the following purposes, each of which has a clear and legitimate basis:

• Account management: To create and maintain your C88 account, verify your identity, manage your login credentials and allow you to access the platform and its features.
• Age and identity verification: To ensure that all players are 18 years of age or older, and to prevent underage access to the platform in line with our responsible gaming commitment.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain accurate transaction records for your account.
• Platform operation and improvement: To understand how players use the platform so we can fix problems, improve performance and develop new features that better serve Pakistani players.
• Security and fraud prevention: To detect suspicious activity, prevent unauthorised account access, identify and act on bonus abuse, and protect the financial integrity of the platform.
• Customer support: To respond to your queries, resolve account issues and maintain records of support interactions so we can provide consistent and informed assistance.
• Responsible gaming: To monitor for patterns that may indicate problem gambling behaviour, apply self-exclusion settings, enforce deposit and session limits, and fulfil our responsible gaming obligations.
• Legal compliance: To meet our obligations under applicable anti-money laundering requirements, including retaining transaction records and reporting suspicious financial activity where required.
• Marketing communications: To send you promotional offers, bonus notifications and platform updates — but only where you have opted in to receive them. You can opt out at any time through your account settings.

C88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5 Payment Information and Financial Data

All transactions on C88 are denominated in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, your payment details are handled through our certified payment processing partners. C88 does not store your full payment credentials on our own servers — only the reference data needed to link transactions to your account.

Transaction records — including deposit amounts, withdrawal amounts, dates and payment method references — are retained as part of your account history. This serves both your interests (giving you a clear record of all financial activity on your account) and our compliance obligations.

If a withdrawal is flagged by our fraud detection systems, we may request additional verification before processing it. This is a routine security measure designed to protect both you and the platform, not an accusation of wrongdoing.

6 Who We Share Your Data With

C88 does not sell your personal data. We share it only in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data necessary to process your PKR transactions. They are bound by their own data protection obligations.
• Identity verification providers: Where third-party KYC services are used to verify your identity documents, those providers receive only the data necessary for the verification process and are contractually bound to handle it securely.
• Technology and infrastructure providers: Our hosting, cloud infrastructure and platform technology partners may process data as part of running the platform. These are data processors acting on our instructions, not independent data controllers.
• Anti-fraud and security services: Certain technical data such as IP addresses and device fingerprints may be shared with fraud detection services to protect the platform and its players.
• Legal and regulatory authorities: Where we are required by law to disclose information — for example, in response to a valid legal order or in connection with an anti-money laundering investigation — we will comply with that obligation. We will notify you where we are legally permitted to do so.

Any third party that processes your data on behalf of C88 is required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

7 How Long We Keep Your Data

C88 retains your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a period after account closure to meet our legal and compliance obligations.
• Transaction records: Financial transaction records are retained for a minimum period in line with standard anti-money laundering record-keeping requirements.
• Support communications: Chat and email records are retained for a reasonable period to enable consistent support and to resolve any disputes that may arise.
• Marketing preferences: Records of your opt-in or opt-out choices for marketing communications are retained for as long as necessary to honour those choices.
• Device and technical data: Retained for security and fraud analysis purposes for a reasonable period, after which it is anonymised or deleted.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to your identity.

8 How We Keep Your Data Secure

C88 uses a combination of technical and operational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These include:

• End-to-end TLS encryption for all data transmitted between your device and our platform servers.
• Encrypted storage of passwords — your actual password is never stored in readable form on our systems.
• Access controls that restrict which C88 staff can view personal data, based on their job function and the principle of least privilege.
• Automated anomaly detection that flags unusual login locations or access patterns and triggers account protection measures.
• Regular security assessments of our platform infrastructure.
• Biometric login support on the C88 mobile app for players who prefer it — this is processed entirely on-device and the biometric data never leaves your phone.

9 Cookies and Tracking Technologies

When you use the C88 website at c88.lc, we use cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is a plain-language breakdown of the types of cookies we use:

• Essential cookies: These are required for the website to function. They maintain your login session, remember your language preference and enable core platform features. You cannot opt out of essential cookies without stopping the website from working.
• Analytics cookies: These collect anonymised data about how players navigate the website — which pages are most visited, where users drop off, and how features are being used. This helps us improve the platform. No personally identifiable information is included in analytics data.
• Preference cookies: These remember your settings and customisations so you don't have to reset them on every visit.
• Security cookies: Used by our fraud detection and session integrity systems to identify and block suspicious access attempts.

The C88 native mobile app does not use browser cookies. On the app, equivalent session and preference data is stored locally on your device using standard mobile app storage mechanisms.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core gaming and betting features of C88, but may affect some website-level personalisation features.

10 Your Privacy Rights

As a C88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the live chat in the app or website.

11 Minors and Age Policy

C88 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. All account registration processes include age confirmation steps, and we reserve the right to request identity documents to verify age at any point.

If we discover that personal data has been provided by a person under 18 — whether through registration, a support interaction or any other means — that data will be deleted promptly and the associated account will be closed immediately.

If you are a parent or guardian and believe that a minor has created a C88 account or provided their personal data to C88 in any way, please contact our support team immediately so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

C88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will notify registered players through their account contact details — typically via the email address or mobile number registered to the account — before the changes come into effect.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this policy periodically, particularly after receiving a notification of changes.

Your continued use of the C88 platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please contact support to discuss your options including voluntary account closure.

13 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way C88 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week through the live chat feature inside the C88 app and website.

For written privacy enquiries, you can email us at [email protected]. Please include your registered username, a clear description of your privacy request or concern, and — where relevant — your preferred contact method for our response.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data access or deletion requests, we will acknowledge your request promptly and provide a substantive response as quickly as the nature of the request allows.

For concerns related to responsible gaming, self-exclusion or account limits, please visit our dedicated Responsible Gaming page where you will find the quickest routes to the tools and support available to you.